Frequently Asked Questions
Everything you need to know about your Ridstarebike experience.
What is the average range I can expect on a single charge?
Depending on the model, terrain, and pedal-assist level used, our e-bikes typically offer a range between 45 and 75 miles per charge.
How long does shipping take for a new e-bike?
Orders are typically processed within 1-2 business days. Shipping usually takes 5-7 business days via freight carrier, depending on your location within the continental US.
Do the bikes come fully assembled?
Our e-bikes arrive approximately 85% pre-assembled. You will only need to attach the front wheel, handlebars, pedals, and seat using the toolkit included in the box.
What kind of warranty do you offer on Ridstarebike products?
We provide a comprehensive 2-year limited warranty covering the frame, motor, battery, and electronic components against manufacturing defects.
Do you offer financing options for larger purchases?
Yes, we partner with Affirm and Klarna to provide flexible monthly payment plans at checkout, allowing you to ride now and pay over time.
Can I return my e-bike if I change my mind?
We offer a 14-day return policy for unused bikes in their original packaging. Please note that return shipping fees and a restocking fee may apply.